Agent/Case Management

Agent Management

Overview

The Agent Workflow Console helps increase operational efficiency and reduces the cost of manual reviews. This feature addresses one of the largest fraud prevention costs for merchants: the training and maintenance of human risk assessment agents to manually review orders. Using a pattern-based rules engine and auto-decision routines, the Agent Workflow Console feature enables superior operational efficiencies when reviewing trans- action activities, evaluating risk, and managing human assets.

Operational Management

Comprehensive support and best practices to maximize operational efficiency.

Agent Management

Kount's Fraud Platform consist of the three main pillars of an overall fraud strategy, Fraud Detection, Strategy Management and Operational Management. Agent Management Intergration is just one of the many features in Kount's comprehensive solution.

Agent Management

The Solution

The Agent Workflow Console feature employs a number of tools that automate routine risk assessment tasks. For example, if Kount detects attributes in a transaction that indicate possible fraud, the Agent Workflow Console feature can invoke one or more rules, which can in turn trigger the “auto-decision” feature to take actions based on pre-defined merchant specifications.

Features like “auto-decision” help risk assessment agents more quickly determine whether an order is valid, or if a manual review is even necessary.

Merchants can also add third-party risk assessment functionality to the Agent Workflow Console, such as including real-time web links to data verification sources such as TARGUSinfo, LexisNexis and 192.com, enabling agents to seamlessly gather customer information through on-demand address and telephone verification.

The Kount web interface provides a number of risk assessment agent management tools—such as Workflow Metrics, which generates a detailed report on the departments’ workflow and Agent Metrics, which provides an analysis of any given agent’s activities—to help merchants better manage the risk assessment department by allocating resources more efficiently.

 

Previous MULTI-LAYER DEVICE FINGERPRINTING™

MULTI-LAYER DEVICE FINGERPRINTING™

Kount's Multi-Layer Device Fingerprinting™ collects a comprehensive set of data that positively identifies a device in real time— whether fixed or mobile

PROXY PIERCING

PROXY PIERCING

Using patented Proxy Piercer© Geolocation technologies Kount determines if the transaction request is being relayed through a proxy server, attempting to mask fraudulent activity

PERSONA™ TECHNOLOGY

PERSONA™ TECHNOLOGY

The Persona feature employs hundreds of variables to construct a definitive link to online purchase behavior-either directly or indirectly-to help reveal fraudulent activity

DYNAMIC SCORING & RESCORING

DYNAMIC SCORING & RESCORING

Dynamic Scoring & Rescoring continually monitors all credit cards involved in approved transactions and provides real time updates to the merchant when the card€s risk status changes

KOUNT FRAUD SCORE

KOUNT FRAUD SCORE

The Kount Score gives merchants a highly accurate prediction of fraudulent activity drawing from hundreds of variables and millions of data points from over two billion purchase attempts

MANUAL REVIEW AUTO AGENT

MANUAL REVIEW AUTO AGENT

Kount's AutoAgent feature uses its own rules engine that is separate from the primary rules engine, making it possible to automate review processes for certain types of suspect orders

REPORTING

REPORTING

The Kount Complete solution provides a robust set of reporting tools that can be accessed by administrators and managers to view agent, workflow, and financial data

THIRD PARTY DATA CALLOUTS

THIRD PARTY DATA CALLOUTS

To aid risk assessment agents in their review process-and to support automated functions and capabilities-Kount has integrated a number of key data services

ENTERPRISE WEB SERVICES

ENTERPRISE WEB SERVICES

Kount Enterprise Web Services maximizes fraud protection and minimizes the impact of managing external resources that help maintain and enhance the Kount Complete solution

AGENT/CASE MANAGEMENT

AGENT/CASE MANAGEMENT

The Agent Workflow Console addresses one of the largest fraud prevention costs for merchants: the training and maintenance of human risk assessment agents to manually review orders

AFFILIATE MONITORING

AFFILIATE MONITORING

Kount's Affiliate Monitoring feature allows merchants to quickly identify fraudulent affiliate behavior prior to paying the commission for a "click" or "sale"

MOBILE DEVICE ANALYSIS

MOBILE DEVICE ANALYSIS

Kount provides complete analysis of mobile devices, helping reduce fraudulent transactions and increasing sales by identifying, validating, and authorizing purchases in real-time

WORKFLOW MANAGEMENT

WORKFLOW MANAGEMENT

Workflow management is an important factor that ensures the efficient and effective processing of orders flagged for review.

Next