Manual Review Auto Agent
Overview
The AutoAgent feature in the Kount Complete™ solution features a powerful rules engine that enables administrators and risk assessment managers to create custom rules for orders with specific characteristics. When an order enters the merchant's system that has one or more of these characteristics, it is automatically routed for AutoAgent review and disposition. AutoAgent can then apply additional tests, processes and/or profiles and reach a decision to approve, review, decline, or escalate—without the need for intervention by a human risk assessment agent.
Operational Management
Comprehensive support and best practices to maximize operational efficiency.
Kount's Fraud Platform consist of the three main pillars of an overall fraud strategy, Fraud Detection, Strategy Management and Operational Management. Manual Review Auto Agent is just one of the many features in Kount's comprehensive solution
The Solution
The Kount AutoAgent feature employs its own rules engine that is separate from the Primary rules engine, making it possible to automate additional review processes for certain types of suspect orders.
For example, if an order triggers a certain rule, the AutoAgent can be instructed to automatically perform a look up using third-party data vendors such as TARGUSinfo, LexisNexis or 192.com. Once this additional, automated step is completed, the order is profiled for risk based on the new data.
Because AutoAgent allows merchants to create rules and rule actions for the system to make an "auto-decision" on suspect orders (approve, review, decline, or escalate) without involving a human agent, the efficiency of the risk assessment team is greatly enhanced. Fewer agents can handle higher overall transaction volumes—without increasing a merchant's exposure to fraud.
Most importantly, the merchant maintains total control over how rules are written and applied for both the Primary rules engine and the AutoAgent rules engine. Only those suspect orders deemed appropriate to be auto-decisioned are assessed by the AutoAgent. Any orders the merchant requires to be manually reviewed are still routed to the risk assessment team.