Workflow Management

WORKFLOW MANAGEMENT

Overview

Workflow management is an important factor that ensures the efficient and effective processing of orders flagged for review. Based on established rules, Kount’s Workflow Queue Manager quickly sends suspect transactions to the most appropriate review agent for a convenient and appropriate resolution. The Workflow Queue Manager recognizes each rule’s assigned priority so that the most important transactions are processed first. Transactions waiting to be resolved can also be escalated to top priority based on other factors including “time in queue” and many others.

Workflow Management

Comprehensive support and best practices to maximize operational efficiency.

Workflow Management

Kount’s Fraud Platform consist of the three main pillars of an overall fraud strategy, Fraud Detection, Strategy Management and Operational Management. Business Intelligence Reporting is just one of the many features in Kount’s comprehensive solution.

Workflow Management

The Solution

Resolving suspicious transactions quickly helps merchants increase sales and maintain a high level of customer satisfaction. Kount’s workflow management features allow the freedom to process manual reviews quickly and efficiently using the Workflow Queue Manager. Any number of filters, or rules, can be used to flow transactions to the most appropriate review agent whether on premises, working from home or anywhere in the world, maximizing efficiency and operational control.

  • Example: During an initial screening of a transaction, Kount determines the consumer’s browser is set to Spanish as the primary language. If that transaction needs review, the Workflow Queue Manager forwards the transaction details to a Spanish-speaking review agent automatically.

  • Example: Kount flags a high-value transaction because the merchant’s established rules are triggered and details of the order are suspicious. Because the order is above a certain dollar amount, Kount automatically sends transaction details to a senior review agent for resolution.

  • Example: An order is placed from a customer in London and has been identified because of some questionable payment details. Kount’s Workflow Queue Manager sends the transaction details to the merchant’s London-based review staff for processing.

When manual reviews are required, Kount makes it easy to manage order flow and maintain established business processes

Previous MULTI-LAYER DEVICE FINGERPRINTING™

MULTI-LAYER DEVICE FINGERPRINTING™

Kount's Multi-Layer Device Fingerprinting™ collects a comprehensive set of data that positively identifies a device in real time— whether fixed or mobile

PROXY PIERCING

PROXY PIERCING

Using patented Proxy Piercer© Geolocation technologies Kount determines if the transaction request is being relayed through a proxy server, attempting to mask fraudulent activity

PERSONA™ TECHNOLOGY

PERSONA™ TECHNOLOGY

The Persona feature employs hundreds of variables to construct a definitive link to online purchase behavior-either directly or indirectly-to help reveal fraudulent activity

DYNAMIC SCORING & RESCORING

DYNAMIC SCORING & RESCORING

Dynamic Scoring & Rescoring continually monitors all credit cards involved in approved transactions and provides real time updates to the merchant when the card€s risk status changes

KOUNT FRAUD SCORE

KOUNT FRAUD SCORE

The Kount Score gives merchants a highly accurate prediction of fraudulent activity drawing from hundreds of variables and millions of data points from over two billion purchase attempts

MANUAL REVIEW AUTO AGENT

MANUAL REVIEW AUTO AGENT

Kount's AutoAgent feature uses its own rules engine that is separate from the primary rules engine, making it possible to automate review processes for certain types of suspect orders

REPORTING

REPORTING

The Kount Complete solution provides a robust set of reporting tools that can be accessed by administrators and managers to view agent, workflow, and financial data

THIRD PARTY DATA CALLOUTS

THIRD PARTY DATA CALLOUTS

To aid risk assessment agents in their review process-and to support automated functions and capabilities-Kount has integrated a number of key data services

ENTERPRISE WEB SERVICES

ENTERPRISE WEB SERVICES

Kount Enterprise Web Services maximizes fraud protection and minimizes the impact of managing external resources that help maintain and enhance the Kount Complete solution

AGENT/CASE MANAGEMENT

AGENT/CASE MANAGEMENT

The Agent Workflow Console addresses one of the largest fraud prevention costs for merchants: the training and maintenance of human risk assessment agents to manually review orders

AFFILIATE MONITORING

AFFILIATE MONITORING

Kount's Affiliate Monitoring feature allows merchants to quickly identify fraudulent affiliate behavior prior to paying the commission for a "click" or "sale"

MOBILE DEVICE ANALYSIS

MOBILE DEVICE ANALYSIS

Kount provides complete analysis of mobile devices, helping reduce fraudulent transactions and increasing sales by identifying, validating, and authorizing purchases in real-time

WORKFLOW MANAGEMENT

WORKFLOW MANAGEMENT

Workflow management is an important factor that ensures the efficient and effective processing of orders flagged for review.