Peering into the chargeback black hole


Having chargebacks have been a consistent thorn in merchants' sides for much of the past decade — and to make matters worse, while 82% of merchants say they actively dispute chargebacks, 24% have no idea what their win rate is.

There are programs to help merchants handle excessive chargebacks, but only 10% are enrolled in them, according to new research from fraud and risk management technology providers Kount and Chargebacks911.

"That's like saying I am losing 25% of my revenue and I don't know where," said Don Bush, vice president of marketing at Boise, Idaho-based Kount. "That is just terrible, and somewhat irresponsible."