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How “Available” is Your Fraud Prevention Software?

posted on: Fri Sep 02 2016

High software availability drives many initiatives related to product improvements and new releases. If a software company has high availability, they work towards an agreed level of uptime shown as a percentage over the course of a year. As an end user, we pay no attention to this until the software is down. We have all experienced that frustrating moment when unavailable software puts a wrench in our daily routine. Furthermore, when your fraud prevention software is down, it can cause a surge in fraudulent orders, a decline in sales, or poor performance of your internal processes. Have you wondered how much software downtime can cost your company?

That’s why Kount is fanatical about having a target of zero planned and unplanned downtime. Perhaps more importantly, when it comes to actually delivering against this zero downtime target, Kount outperforms even the largest tech giants. Here are Gartner’s CloudHarmony statistics compared to Kount: 

Platform 2015 Downtime Uptime Average
Kount Less than 40 min 99.9923% Less than 7 seconds
Amazon Web Services 2 hours 30 min 99.9714% 41 seconds
Microsoft Azure 10 hours 49 min 99.8765% 106 seconds
Google Cloud Platform 11 hours 34 min 99.8679% 114 seconds

What goes into fulfilling Kount’s 2015 uptime of 99.9923%? Aside from keeping up with daily performance, new product releases go through a rigorous quality assurance and deployment process. We also use sophisticated technology, systems and processes to maintain our high levels of uptime.

For example, Kount employs multiple network operating centers outfitted with redundant systems such as power and cooling. Further, these centers are located in geographically dispersed areas, so if a natural disaster in one region completely knocks out one network operating center, transactions can be routed instantaneously to another center, unaffected by the disaster.fraud prevention software

In addition, we utilize advanced techniques like data replication and failover to ensure that the network operating centers share the exact same real-time data while handling millions of transactions daily.

The outcome of all this high availability balancing act is that changes to the Kount solution must be carefully planned and painstakingly executed in order to avoid even momentary disruptions to our clients. Prior to production, we run several deployment tests to ensure there are no surprises when going live. Included in those tests are rigorous load testing to see how well our technology performs under high volume.

Compare Kount’s zero planned and unplanned downtime target to that of other anti-fraud solutions. Based on their own published reports, it’s apparent that outages lasting hours each month are not unheard of for some antifraud services. In fact, one competitor reports 54 hours and 26 minutes of service interruptions so far this year. And that’s only up until the end of August! For Kount, this level of downtime is simply unacceptable.

Why? Because even the slightest lapse in our continuous, real-time fraud prevention could be ruinous. To take just one example, a Kount customer experienced a massive attack during the 2014 holidays. Fraudsters attempted more than 29,000 fraudulent transactions in the 24-hours after Christmas Day. Even an hour of downtime during this onslaught would have cost them thousands of dollars in lost merchandise and chargeback fees.

Bottom line? Our first and foremost goal when executing product updates and releases is to avoid downtime. Because every minute means lost revenue and exposure to fraud for our clients.

Kount’s specialized technology combines artificial intelligence and human insight to help online businesses get the maximum amount of sales with the minimal amount of fraud. Quickly, easily and with the least amount of effort. Download the Two Heads Are Better Than One: Artificial Intelligence + Human Insight eBook to learn more.

Artificial Intelligence + Human Insight