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The Balancing Act: User Experience vs. Risk

posted on: Fri Dec 22 2017

Online commerce for digital products can be a constant tug-of-war between converting orders (higher sales) and stopping fraud (reduced losses).

Part of this is simply the nature of online commerce. Today’s mobile, global shoppers expect round-the-clock access and purchasing—no matter where, no matter when.

Another part of this is the nature of digital goods. There is the expectation by the customer of immediate fulfillment. They want to download that video, purchase those e-tickets, read that eBook, browse the online article, activate their new app, or play the latest massively multiplayer online game RIGHT NOW!

Unfortunately, fraudsters know this and try to exploit this highly-condensed approve/decline window to improve their chances of escaping detection. Whether it’s lone wolf fraudsters or professional gangs, they know that sellers of digital products often have a greater tendency to approve orders.

Criminals also know digital goods merchants try to make transactions as fast and frictionless as possible. And that means less time to detect fraud. In fact, there is all sorts of data that make it clear online businesses need to approve orders more and more rapidly:

How can you approve orders for digital goods more quickly, without exposing your operations to steep fraud losses or excessive false positives (legitimate orders that only look suspicious and are wrongly declined)?

Whether it’s account takeover, payment fraud or some other online criminal activity, deploying best practices are essential to beating digital product fraud.


  • Multiple, advanced screening technologies that create more barriers for fraudsters.
  • Multi-stage checks that deter fraudsters without impacting legitimate users.
  • Chargeback alerts that provide electronic warnings as soon as TC-40 claims are filed.
  • Account registration that provides more data for fraud screening and frustrates fraudsters.
  • Biometrics that help screen out bots and other automated fraud tools.
  • Two-factor authentication that provides a strong, final line of defense against criminals.
  • Advanced AI and Machine Learning technology that help improve results in low-information scenarios, such as first-time fraud.

Of course, trying to develop and maintain these capabilities in-house is costly and difficult. And even if you use an enterprise-class antifraud solution, you still need to make sure you’re getting superior performance to maximize sales and prevent abandoned transactions.

Discover all the ways you can improve user experience while still effectively fighting fraud. Download the eBook “Fraud in a Digital World” and get insights and strategies for beating fraud, reducing mitigation costs, and increasing sales in the digital goods world.