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Etailer Builds a Healthier Bottom Line

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HealthDesigns.com is an online retailer that sells health and wellness supplements. They decided to expand internationally but the move led to increased fraud. Their internal fraud screening made it difficult to review the additional orders and almost landed them in an Excessive Chargeback program. Implementing Kount cut down on chargebacks right away. Not only did fraud costs dramatically decline, but HealthDesigns.com is now accepting more international orders than ever, without being exposed to greater fraud risk.

Results

  • Chargeback rate plummeted from 1.795% to 0.195%
  • Monthly chargeback costs slashed from $11,270 to less than $1,000
  • Manual reviews declined to less than 2–3% of orders
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Fear of fraud was hamstringing us. We were afraid that if we took a bunch of orders this month—especially international orders— we’d be facing a whole lot of chargebacks the following month. But thanks to Kount, we rarely talk about fraud anymore.
Nicholas Schneider,
Operations Manager

More Resources

Health and Beauty Fraud Solution

Health and Beauty Fraud Solution

www.kount.com/industry-solutions/health-beauty-fraud-detection

For more than 10 years, Kount has helped some of the largest health and beauty suppliers and online merchants stop fraudsters before they get approval and cause havoc to your revenue.

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Boost Sales Beat Fraud

Watch an overview on how Kount works

www.kount.com/video/boost-sales-beat-fraud

Kount’s intuitive business intelligence
tools help merchants increase revenue opportunities in the future, thus boosting sales while reducing fraud.

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