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HydrobuilderWeeds Out Fraud and Manual Reviews While Growing Sales

Before bringing Kount on board, Hydrobuilder began experiencing significant increases in fraud attempts, which forced them to conduct more and more manual reviews. As a startup company with less than 15 employees, the need to streamline the fraud prevention process and keep overhead down was crucial. Kount turned things around for Hydrobuilder.com. Fraud was reduced, the number of manual reviews were slashed, and fewer orders were wrongly declined on suspicion of fraud.

Results

  • Reduced chargeback rate from 0.47% to 0.05% (89% decrease)
  • Decreased chargeback dollar amounts by 79%
  • Reduced fraud losses by 70%
  • Dropped decline rate from 10% to 4.49% (55% decrease)
  • Dramatically reduced the number of manual reviews.
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Our chargeback rate dropped from 0.47% to 0.05%, losses from fraud went down 70%, chargeback dollar amounts decreased 79%, our decline rate dropped from 10% to 4.49% - which means we’re approving more orders - and now I’m the only person conducting manual reviews.
Brittaney Cox ,
Director of Internal Resources

More Resources

9 Deadly Costs of Fraud

Download Calculating the 9 Deadly Costs of Fraud eBook

info.kount.com/ebooks/9-deadly-costs-of-fraud

Kount recommends you get the facts from our eBook. It reveals visible and hidden fraud costs that are killing your bottom line. Download the eBook now.

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An overview how kount works

Watch an Overview on How Kount Works

www.kount.com/video/kount-overview

Kount’s proprietary technology provides maximum protection for some of the world’s best-known brands.

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Apparel Fraud Solution

Home & Kitchen Fraud Solution

www.kount.com/industry-solutions/home-kitchen-fraud-detection

For more than a decade, home & kitchen merchants have relied on Kount to stay a step ahead of the bad guys.

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Check out a list of upcoming Webinars

Check out a list of upcoming Webinars

www.kount.com/events/webinars

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