J.R. Dunn Jewelers offers the highest levels of customer service to buyers of designer jewelry online. As sales grew, so did the risk of fraud. With online sales and phone orders increasing and a new Magento platform, J.R. Dunn needed a better solution to reduce the risk of fraudulent orders. Kount helped them bridge the gap between delivering better service for the customer, while still having confidence that fraud was being stopped.
- 100% increase in online order size
- 90% savings on fraud compared to previous solution
- $10,000 per month reduction in fraud costs
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