Leatherman Finds Kount the Perfect Multi-Tool for Stopping Fraud And Boosting Sales
As a world-class leader in high quality tools and knives, Leatherman quickly became a target for online fraud as a result of entering the eCommerce space in 2013. After taking only a couple of days to get up and running with Kount, they immediately saw a drastic decrease in chargebacks. eCommerce Manager, Liz Lee, says “Now, chargebacks are down to less than half of a percent. In fact, we’ve been able to reduce dollar losses from chargebacks by 245%.” This drop in chargebacks not only reduced their loss, but it also freed up time across multiple departments including Development, Customer Service and eCommerce Management.
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