With chargeback rates consistently running over the 1% threshold and a series of fines and penalties, this national provider of information to the automotive industry was put on notice that it was within 30 days of a processing shutdown. Like many other firms, the company had reached this state by assembling its own collection of anti-fraud tools and was managing them itself.

Results
  • Reduced manual reviews to less than .8% of transactions
  • Chargeback fines were eliminated in just 30 days
  • Enabled faster service and greater customer satisfaction

 

Download Case Study
National Data Provider Chargeback Prevention Case Study
refferal hexagon

They’ve just been super. We implemented in two weeks, tuned the system within six, and were out of chargeback jail within a month.

Fraud and Risk Manager, National Data Provider