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The Vitamin ShoppeSees Reduction in Chargebacks with Kount and Ethoca Alerts Integration

As their online business grew, the Vitamin Shoppe found that their anti-fraud tool wasn't delivering what it needed. Chargebacks were increasing and they didn't have visibility into the data for patterns or trends in fraud. They needed a solution that gave more insight and control. With the implementation of Kount, the Vitamin Shoppe saw their chargebacks drop significantly. The addition of Ethoca Alerts helped drive them down even further.

Results

  • Cut product losses by 50% to 60%
  • Reduced chargeback rate to just 0.2% to 0.5%
  • Minimized manual reviews to only 3%
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Our product losses are down 50% to 60% with Kount and Ethoca. I would highly recommend the Ethoca integration. The savings in labor hours alone makes this an attractive investment.
Mike Hollick,
Director of Customer Care

More Resources

Fighting Fraud and Chargebacks

Download Fighting Fraud and Chargebacks eBook

info.kount.com/ebooks/fight-fraud-and-chargebacks

The sooner you get started on the 5 strategies outlined in the eBook "Fighting Fraud and Chargebacks," the sooner you can start turning chargeback losses into wins.

Get eBook
Get Out of Chargeback Hell

Watch Get Out of Chargeback Hell Video

www.kount.com/video/get-out-of-chargeback-hell

Kount lets you precisely dial-in your rate so the revenue generated by borderline approvals consistently exceeds the chargeback costs of those borderline approvals. All the while staying under processor chargeback thresholds.

Watch Video
Reduce Chargebacks with Kount Fraud Detection Software

Reduce Chargebacks in 30 Days or Less

www.kount.com/use-cases/prevent-chargeback

Many of our customers see significant reductions in their chargeback rate within the first 30 days of implementing Kount.

Learn More