Kount ® is a leading innovator of solutions for fraud and risk management. Kount delivers an all-in-one fraud and risk management solution for companies that have card-not-present environments looking to simplify their fraud/risk operations while dramatically improving bottom line results. Kount provides a single, turnkey fraud solution that is easy-to-implement and easy-to-use. Kount’s proprietary technology has reviewed hundreds of millions of transactions and provides maximum protection for some of the world’s best-known brands.
To learn more about our excellent
compensation and benefits packages,
visit www.kount.com/company-culture

Content Strategist

Location: Boise, ID

Job Summary: This position will work closely with the Product Management, IT, Client Success and Marketing teams to lead the evolution of Kount’s customer experience across all end-user touchpoints including user facing support content and user experience within Kount’s SaaS based applications. The ideal candidate will have a passion for acquiring and sharing knowledge with internal and external customers.

KEY RESPONSIBILITIES:

  • Perform a content audit of existing support materials across multiple channels to identify gaps, inconsistencies and areas for improvement.
  • Define information architecture, taxonomy, writing templates, and tone-of-voice guide.
  • Work directly with stakeholders to understand client success / user experience objectives and develop effective, compelling digital content (knowledgebase topics, guided tours, release notes, customer newsletters and emails) to inspire users and encourage self-service.
  • Author, edit and publish new support content and continuously revise and improve existing content to achieve support objectives.
  • Use a combination of data analysis, user research, benchmarking, and content audits to make content decisions and orchestrate content development.
  • Proactively interview subject matter experts and stakeholders to gain a solid understanding of Kount offerings and customer needs and to gather source material for user facing content.
  • Identify opportunities to improve content development processes and tools, and drive team improvements autonomously.
  • Use project management skills to support business change, ensuring content meets a high bar for quality and is delivered on time.

QUALIFICATIONS

  • Portfolio or online writing samples are required with application.
  • Proven track record of writing and editing clear, concise, user-centric content for interactive user experiences (products, software, mobile apps, websites, etc.) preferably in a software-as-a-service (SaaS) industry.
  • Experience in creating and socializing content strategy, messaging guidelines or style guides. 
  • Naturally curious, self-starter with excellent time management skills and a track record of success managing multiple projects and deadlines.
  • Excellent written and verbal communication skills and a high attention to detail. 
  • Experience leading a team of writers or editors.
  • Background in information architecture.
  • Bachelor’s Degree in Communications, Marketing, Advertising, English, or Journalism or relevant experience.
  • Proficiency with document authoring tools and content management systems.
  • 5+ years of related professional experience.

If you are great at what you do and love doing it, keep up on latest technologies, have self-discipline for doing things right, understand standards and best practices and why they are important, send your resume to jobs@kount.com.

mail: jobs@kount.com

Qualified candidates should submit resumes to jobs@kount.com.

Kount is an Equal Opportunity Employer.